ranex's Privacy Policy

What Information We Collect

ranex may collect the following types of information from its users:

• Identity Information: Full name, date of birth, gender, and national ID or passport details (for age verification).
• Contact Information: Email address, mobile phone number, and residential address.
• Account Information: Username, password (stored in encrypted form), and account preferences.
• Financial Information: Payment method details, such as limited information related to bKash, Nagad, Rocket, Upay, or bank accounts (full account numbers are never stored).
• Transaction History: Records of deposits, withdrawals, and betting activity.
• Device & Technical Information: IP address, browser type, operating system, and device identifier.
• Usage Information: Time spent on the platform, pages visited, games played, and session duration.
• Communication Records: Records of conversations with our customer support team via live chat or email.

Purpose of Data Collection

ranex uses your information only for the following legitimate purposes:

• To create and manage your account and to verify your identity.
• To verify a user's age — ranex provides services only to those aged 21 or above.
• To process financial transactions, including deposits and withdrawals.
• To ensure platform security and prevent fraudulent activity.
• To provide customer support and resolve issues.
• To analyse user experience in order to improve our services.
• To comply with applicable laws and regulations.
• To ensure responsible gaming and identify signs of addiction.

We do not sell your information to third parties or rent it out for advertising purposes.

How We Collect Information

We collect your information in the following ways:

• Direct Collection: Information you voluntarily provide during account registration, at the time of deposits or withdrawals, and when contacting customer support.
• Automatic Collection: Information collected through cookies and similar technologies from your browsing activity on our website.
• Through Third Parties: Transaction confirmation information from payment processors (bKash, Nagad, Rocket, Upay, banks).

Cookie Policy

The ranex website uses cookies — these are small text files stored in your browser that help us improve the quality of our services. We use the following types of cookies:

• Essential Cookies: These cookies are necessary to maintain your login session and ensure the core functionality of the platform.
• Performance Cookies: These are used to analyse how you use our website and to improve your experience.
• Preference Cookies: To remember your personal settings such as language, theme, or preferred games.
• Security Cookies: To protect your account from fraudulent login attempts and other cyber threats.

You can control cookies by changing your browser settings. However, please note that disabling essential cookies may prevent some ranex services from working properly.

Data Retention Period

We retain your information only for as long as necessary:

• Information for active accounts is retained for as long as the account remains open.
• Financial transaction records are retained for a specified period after account closure in accordance with legal obligations.
• Customer support communication records may be retained for up to 3 years.
• Security logs and access records are generally deleted after 12 months.

Once the retention period ends, we securely delete or permanently anonymise your information.

Data Security Measures

ranex follows industry-standard technology and practices to protect your information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by the highest level of SSL encryption.
• Password Hashing: Your password is never stored directly — only a one-way cryptographic hash is stored.
• Access Controls: Only authorised staff may access your information, and only for specific reasons.
• Firewall & Intrusion Detection: Our servers are protected by advanced firewalls and continuous security monitoring.
• Regular Security Audits: Our systems undergo regular security testing.
• Data Centre Security: Our data is stored in internationally certified secure data centres.

Sharing Information with Third Parties

ranex may share your information with third parties in limited circumstances:

• Payment Processors: The minimum necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions. These organisations are governed by their own privacy policies.
• Technology Service Providers: Trusted partners providing web hosting, cloud storage, cybersecurity, and analytics services. They are contractually bound to keep your information confidential.
• Legal Authorities: Information may be provided to government or law enforcement agencies in accordance with court orders, subpoenas, or applicable legal requirements.
• Fraud Prevention: Where there is clear evidence of money laundering or serious fraud, the relevant authorities may be notified.

Outside the circumstances described above, we do not sell, rent, or transfer your information to any third party.

International Data Transfers

Our servers may be located in various countries. When your information is transferred outside Bangladesh, we ensure that an adequate standard of data protection is maintained in the destination country. We use internationally recognised contractual clauses for data transfers.

User Data Rights

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you. We will provide a copy within a reasonable time.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected. Some information can be updated directly in your account profile.
• Right to Erasure: In certain circumstances, you may request that your information be deleted. However, some information may not be erasable due to legal obligations.
• Right to Restrict Processing: You may request that processing of your information be restricted, particularly when the accuracy of the information is in question.
• Right to Data Portability: You may request your information in a structured, commonly used format.
• Right to Object: You have the right to object to the processing of your information for specific purposes.

To exercise these rights, email [email protected]. We will respond to your request within a reasonable time.

Account Closure & Data Deletion

If you wish to close your ranex account, please submit a request through the customer support team. When the account is closed:

• Access to your personal information will be revoked immediately.
• Financial transaction records will be retained for a specified period in accordance with legal requirements.
• Remaining information will be securely deleted once legal obligations have been fulfilled.
• Previous history may be taken into account if a new account is opened after closure.

Collection of Information from Minors Is Prohibited

ranex strictly does not provide services to those under the age of 21 (minors). Our services are for those aged 21 or above only.

• We verify date of birth at registration and accounts for individuals under 21 are not approved.
• We do not knowingly collect any information from minors.
• If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.
• If a parent or guardian suspects their child is using our platform, please contact us immediately at [email protected].

Responsible Gaming & Use of Information

ranex is committed to ensuring responsible gaming. To this end, we may analyse information about your gaming activity:

• To identify unusual betting patterns or signs of excessive play.
• To facilitate the setting of personalised limits.
• To provide users with helpful information and resources when needed.

To learn more about responsible gaming, visit our Responsible Gaming page.

Privacy Policy Updates

ranex may update this privacy policy from time to time. For significant changes, we will:

• Display a prominent notice on the website.
• Send a notification to the registered email address (where applicable).
• Update the "Last updated" date at the top of this page.

Continued use of our services after a change is made will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

Actions in Case of Policy Violation or Data Breach

If a data breach occurs under unexpected circumstances, ranex will take the following steps:

• The incident will be identified and contained as quickly as possible.
• Users whose information may have been affected will be notified within a reasonable time.
• Necessary measures will be taken to prevent similar incidents in the future.
• The relevant authorities will be notified in accordance with applicable law.

Contact & Complaints

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

We will review and respond to your request as quickly as possible. We give special priority to privacy-related complaints.