ranex's commitment to responsible gaming
Enjoy entertainment safely. ranex is always by your side to ensure that gaming stays within the boundaries of fun.
Our Promise
Player protection and wellbeing are our top priority
ranex believes that online betting and casino gaming should be an enjoyable form of entertainment, never a source of stress or problems. We are committed to creating an environment where all players in Bangladesh can enjoy themselves safely and responsibly.
On this page you will learn how to set deposit limits at ranex, take a temporary break, use self-exclusion, and where to get help if you need it. Remember, seeking help is a sign of courage.
Gambling can cause psychological and financial harm. ranex is for players aged 21 and above only. If you feel that gaming is getting out of control, please contact our support team — we are always here for you.
Safety Tools
These protective tools are available to you at ranex
Set a deposit limit
You can set the maximum deposit amount yourself on a daily, weekly, or monthly basis. Setting this limit reduces the risk of over-depositing and keeps financial control in your hands.
Session time limit
To avoid playing for too long at a stretch, you can set a daily session time limit. Once the set time is up, the platform will alert you and automatically pause your session.
Cooling-off break
If you feel you need a break, you can take a temporary break ranging from 24 hours up to 30 days. During this time, no bets or deposits will be possible from your account.
Permanent self-exclusion
If you want to stop playing for a set period or permanently, use the self-exclusion feature. Once ranex receives this request, it will lock your account immediately.
Loss limit setting
Decide in advance the maximum amount you are willing to lose within a given period. If this limit is reached, the system will automatically end your session.
24/7 support center
Our specialist support team is available around the clock for any questions or concerns about responsible gaming. Contact us in Bengali or English via live chat.
10 Tips for healthy gaming
These simple habits will help keep your gaming enjoyable
Set a budget in advance
Before you start playing, decide the maximum amount you are willing to spend. Never deposit more than that.
Do not try to recover losses
Placing larger bets to win back money you have lost is very risky. Take a break and keep a cool head.
Keep track of time
Time passes quickly with online gaming. Set a timer on your phone and take regular breaks.
Do not play on impulse
Avoid large bets when you are feeling down, angry, or frustrated. Sound decisions are only possible when you are in a calm state of mind.
Leave out essential living expenses
Never use money set aside for essential costs such as rent, your children's education, or medicine for gaming.
Spend time with family and friends
Online gaming should be a small part of life. Spending time with loved ones supports good mental health.
Do not treat winning as a certainty
The outcome of every game depends entirely on chance. No "system" or "strategy" guarantees winning in the long run.
Do not play with borrowed money
Betting with money borrowed from friends or family, or taken on credit, can create serious financial problems.
Do not play under the influence of alcohol or drugs
Decisions made without clear judgment are harmful most of the time. Play with a fresh mind.
Use ranex's tools
Deposit limits, cooling-off breaks, and self-exclusion are all there for you. Use them without hesitation.
Recognise the warning signs
If any of these signs appear, seek help right away
Being unable to stop playing even after going over budget
Repeatedly placing more bets to try to recover lost money
Lying or hiding things from family in order to play
Neglecting work, studies, or family responsibilities
Feeling restless or irritable when unable to play
Betting with borrowed money or by drawing on savings
Staying up late to play for long periods and losing sleep
Being unable to find enjoyment in anything other than online gaming
If you notice even one of the signs above in yourself, take it seriously. Our support team is ready to help you without judgement. Speak up while the problem is still small.
How to activate the tools
Secure your protection in just a few simple steps
After logging in to ranex, go to your account settings and find the "Responsible Gaming" section. There you can configure the following settings to your preference:
- Daily / weekly / monthly deposit limit
- Daily loss limit
- Session time limit (in hours)
- Cooling-off break (1–30 days)
- Self-exclusion (long-term)
Requests to tighten limits take effect immediately. Requests to loosen limits are subject to a waiting period, which protects you from making decisions on impulse.
Activate self-exclusion
Settings → Responsible Gaming → Self-Exclusion. Choose the duration you prefer. Once active, you will not be able to log in to your account.
Enable deposit limit
Settings → Payment → Deposit Limit. Enter the maximum daily or monthly amount and confirm.
Get help via live chat
To activate any tool or for urgent assistance, let our team know via 24/7 live chat — we will help you in Bengali.
Protection of minors
Keep children and teenagers safe from online gambling
ranex strictly prohibits anyone under 21 from opening an account. We use an age verification process and reserve the right to carry out additional verification at any time in cases of suspicion.
If there are children or teenagers in your home, use parental control software on your computer or phone. Never share your ranex account password, and do not leave your device unattended while logged in.
If you believe a minor is using your account, notify us immediately at [email protected]. We will take the necessary steps promptly.
Need help?
You are not alone. ranex's support team is by your side day and night. Feel free to contact us about anything related to responsible gaming — we will help you without judgement.
Frequently Asked Questions
Common questions about responsible gaming answered
Enjoy responsibly with care
Every player's safety at ranex is our commitment. Have fun — and stay within your limits.
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